Precision in delivery, integrity in our promise. At Knife Craft Store, we equip adventurers, collectors, and craftsmen worldwide. This policy outlines our commitment to getting your gear to you reliably and our straightforward process if it doesn’t meet your exacting standards.

Shipping Information

We ship from our hub in Washington, D.C., to a global community of enthusiasts (excluding select remote regions and specific areas in Asia). Our process is designed for clarity and reliability.

Order Processing & Delivery Timelines

  • Order Processing: All orders are carefully prepared and inspected within 1-2 business days before dispatch.
  • Shipping Methods & Estimated Delivery:
    1. Standard Shipping: Via DHL or FedEx.
      • Cost: $12.95 USD.
      • Estimated Delivery: 10-15 business days after dispatch.
    2. Free Shipping: Available on orders over $50 USD, shipped via EMS.
      • Cost: Free.
      • Estimated Delivery: 15-25 business days after dispatch.

Please note: Delivery times are estimates and may vary due to customs, holidays, or carrier delays. Tracking information will be provided upon shipment.

Returns & Exchanges Policy

Your satisfaction is the final measure of our craftsmanship. If a tool fails to meet your expectations, our process is as straightforward and reliable as a trusted fixed blade.

Core Principle

We handle every return and exchange with the care, precision, and efficiency befitting a provider of tools for demanding lives.

1. Eligibility & Timeframe

  • You have 15 days from the date of delivery to initiate a return or exchange request.
  • The item must be unused, in original condition, with all original packaging, tags, accessories, sheaths, and documentation intact.
  • Your order number or proof of purchase is required.

2. Non-Returnable Items

Due to their personalized nature, safety, hygiene, and legal considerations, the following items are final sale and cannot be returned or exchanged unless they arrive damaged or defective:

  • Custom Knives: As uniquely crafted items tailored to individual specifications.
  • Knife Sharpeners (if used): For hygiene and performance integrity reasons.
  • Knife Handle Scales (if installed or modified): Due to customization altering the product’s original state.

Exception: If any non-returnable item arrives damaged or defective, contact us immediately at [email protected] with photos for resolution.

3. The Return & Exchange Process: Step-by-Step

  1. Initiate Your Request: Within 15 days of delivery, email us at [email protected].
    • Subject: Return/Exchange Request - Order #[Your Order Number]
    • Use the template provided below for faster processing.
  2. Receive Authorization: We will review your request and, if approved, send you a Return Merchandise Authorization (RMA) number and instructions.
  3. Ship Your Item: Securely package the item in its original packaging. Clearly mark the RMA number on the outside.
    • Ship to: Knife Craft Store Returns, 904 Shepherd Street Northwest, Washington, US 20011.
    • Use a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.
  4. Inspection & Processing: Upon receipt, we inspect the item (within 3-5 business days) and notify you via email regarding your refund or exchange shipment.

4. Refund Timeline & Method

  • Timeline: After approval, refunds are processed within 5-10 business days. It may then take an additional 3-10 business days for the funds to appear in your account, depending on your bank or payment provider.
  • Method: Refunds are issued only to the original payment method used (Visa, MasterCard, JCB, PayPal).
  • Deductions: Original shipping fees are non-refundable. For exchanges, we cover standard shipping for the replacement item.

5. Damaged or Defective Items

If your Bowie Knife, Axe, Multi-Tool, or any item arrives damaged or defective, contact us within 48 hours of delivery with your order number and clear photos. We will provide a prepaid return label and expedite a replacement or full refund at no cost to you.

Need Assistance?

Our customer service team, operating from Washington, D.C., is here to help adventurers and craftsmen worldwide.

Email: [email protected]
Address: 904 Shepherd Street Northwest, Washington, US 20011
Response Time: We strive to respond within 24-48 hours.

Email Request Template

Subject: Return/Exchange Request – Order #[Insert Your Order Number]

Dear Knife Craft Store Team,

I would like to request a [Return / Exchange] for my recent purchase.

Order Number: [Insert Your Order Number] Product Name: [e.g., Gerber Multi-Tool, Fixed Blade Knife, etc.] Reason for Request: [Please specify: e.g., Incorrect Item, Defective, Changed Mind, etc.] For Exchanges: Desired Exchange Item: [Product Name & SKU if known]

I confirm that the item is unused, in its original condition, and includes all original packaging and accessories.

Please provide the RMA number and return instructions.

Sincerely,
[Your Full Name] [Your Shipping Address] [Your Phone Number]

Precision Tools for Demanding Lives. We’re committed to ensuring your gear meets your standards, just as it met ours when we selected it.