At Knife Craft Store, we stand behind every tool we curate with the same unwavering commitment to quality that our community of adventurers, collectors, and craftsmen expects. We understand that precision is paramount—not just in the edge of a blade but in every aspect of your experience with us. If your purchase does not meet your exacting standards, our Returns & Exchanges process is designed to be as straightforward and reliable as a trusted fixed-blade knife.

Core Principle: We aim to resolve all returns and exchanges with the care, precision, and efficiency befitting a tool provider for demanding lives. Your satisfaction is the final measure of our craftsmanship.

1. Return & Exchange Eligibility

To be eligible for a return or exchange, the item must meet the following criteria:

  • Timeframe: You have 15 days from the date you receive the item to initiate a return or exchange request.
  • Condition: The item must be unused, in its original condition, and with all original packaging, tags, and accessories intact. This includes any protective sheaths, boxes, or documentation.
  • Proof of Purchase: Your order number or receipt is required.

2. Non-Returnable Items

Due to the nature of certain specialized tools and for safety, hygiene, and legal reasons, the following product categories cannot be returned or exchanged unless they arrive defective or damaged:

🔒 Final Sale / Non-Returnable Products:

Custom Knives Knife Sharpeners (used) Knife Handle Scales (if installed or modified)

Analysis Basis: Our website menu and focus on “Custom Knives” and “Knife Handle Scales” indicate highly personalized or modified items. “Knife Sharpeners”, once used, cannot be resold as new for hygiene and performance integrity reasons. These exceptions align with industry standards for specialized tool retailers.

Exception: If a non-returnable item arrives damaged or defective, please contact us immediately at [email protected] with photos for resolution.

3. The Return & Exchange Process: A Step-by-Step Guide

  1. Initiate Your Request: Within 15 days of delivery, email our customer service team at [email protected]. Use the subject line “Return/Exchange Request – Order #[Your Order Number]”. Please include the template below in your email for a faster resolution.
  2. Receive Authorization & Instructions: Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to our hub at:

    Knife Craft Store Returns
    904 Shepherd Street Northwest
    Washington, US 20011
  3. Ship Your Item: Securely package the item in its original packaging. Include the RMA number clearly on the outside of the package. We recommend using a trackable shipping service. You are responsible for return shipping costs, unless the return is due to our error or a defective product.
  4. Inspection & Processing: Once received at our facility, our team will inspect the item (typically within 3-5 business days). We will notify you via email about the status of your refund or the dispatch of your exchange item.

4. Refund Timeline & Method

  • Timing: After we approve your return, your refund will be processed within 5-10 business days. The funds may then take an additional 3-10 business days to appear in your original payment account, depending on your bank or payment provider.
  • Method: Refunds are issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). We cannot issue refunds to a different card or account.
  • Deductions: Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send the replacement item to you.

5. Exchange Process

Want a different EDC Knife, Hunting Knife, or size? Exchanges are subject to product availability. The process follows the same steps as a return. Once your return is approved, we will ship the requested exchange item to you via your chosen shipping method. You will be notified with a new tracking number.

6. Email Request Template

Copy and paste the template below into your email to [email protected] to streamline your request.

Subject: Return/Exchange Request – Order #[Insert Your Order Number] Dear Knife Craft Store Team, I would like to request a [Return / Exchange] for my recent purchase. Order Number: [Insert Your Order Number] Product Name: [e.g., Gerber Multi-Tool, Fixed Blade Knife, etc.] Reason for Request: [Please specify: e.g., Incorrect Item, Defective, Changed Mind, etc.] For Exchanges: Desired Exchange Item: [Product Name & SKU if known] I confirm that the item is unused, in its original condition, and includes all original packaging and accessories. Please provide the RMA number and return instructions. Sincerely, [Your Full Name] [Your Shipping Address] [Your Phone Number]

7. Damaged or Defective Items

If your tool—be it a Bowie Knife, Axe, or Multi-Tool—arrives damaged or defective, contact us within 48 hours of delivery. Provide your order number and clear photos of the product and packaging. We will arrange a prepaid return label and expedite a replacement or full refund at no cost to you.

Need Assistance?

Our customer service team, operating from our hub in Washington, D.C., is here to help adventurers and craftsmen worldwide.

Email: [email protected]
Address: 904 Shepherd Street Northwest, Washington, US 20011
Response Time: We strive to respond to all inquiries within 24-48 hours.

Precision Tools for Demanding Lives. We’re committed to ensuring your gear meets your standards, just as it met ours when we selected it.

Policy Effective Date: October 26, 2023 | Subject to updates. Continued use of our site constitutes acceptance of our policies.